Privacy Policy
This document describes how LifeOS handles your data. Please read it carefully before you start using the Service.
1. General provisions
This Privacy Policy describes how the LifeOS platform (hereinafter — the “Service”, “we”) collects, uses, stores and protects personal data of users of the website, the personal account, the mobile application and the Telegram bots operated through our platform.
By using our Service, you agree to the terms of this Policy.
2. What data we collect
We collect the minimum amount of data necessary:
- Telegram ID — your unique Telegram user identifier
- Name and username — to personalise communication
- Interface language — to pick the language of replies
- Message history — the texts you send to the bot, used to process your requests
- Subscription data — plan, registration date, usage
3. How we use data
- Processing requests and providing answers through the Telegram bot
- Improving the quality of answers and the Service
- Technical support for users
- Notifications about subscription status and updates
- Usage analytics (in anonymised form)
4. Data storage and protection
- Data is stored on secure servers in Europe (Hetzner, Finland)
- Access to data is restricted and protected by encryption
- Every client is isolated — one client’s data is not accessible to others
- We apply industry security standards (TLS, encryption at rest)
5. Sharing data with third parties
We do not sell and do not share personal data with third parties, except when:
- Required by law (a court order or a request from law-enforcement authorities)
- Protecting the rights and safety of users
- Processing payments via a payment provider (only transaction data is shared)
6. Use of AI
The Service uses artificial-intelligence technology to process requests. In doing so:
- Your messages are processed by AI models to generate answers
- We do not use your data to train AI models
- All data is processed within your isolated session
7. Your rights
You have the right to:
- Request your data — receive a copy of all data we store about you
- Delete your data — request full deletion of your account and all related data
- Correct your data — update or fix inaccuracies
- Withdraw consent — stop using the Service at any moment
To exercise any of these rights, contact us (details below).
8. Retention periods
- Active users’ data is stored for as long as they use the Service
- When an account is deleted, the data is erased within 30 days
- Anonymised analytics may be stored indefinitely
10. Changes to this policy
We reserve the right to update this Policy. We will notify you of material changes through the Telegram bot.
11. Contacts
For any questions related to privacy and personal data, reach out via the contacts above.